Throughout the session the attendees will be taken through what is important to the customer within the workplace. Once understanding what is important to our customer it is equally important to know what excellent and poor customer care feels like. Through discussion and interactive feedback throughout the day the group will explore and develop skills and behaviours to assist them to deliver excellent customer care. Communication is vital in all areas of your business especially in a tricky situation when dealing with customer needs. This session will deliver core communication skills to give confidence to the teams attending.
Catering for sessions with betweenA�3 & 20 attendees, once premises or training room can host these numbers.
Training is aimed at all levels and will be tailored azulfidine online to all industries.
What is EPiC?
E… Excellent Service
P… Powerful – delivers results
i… Inquisitive – importance of matching needs
C… Caring – because you do
This is core to our customer service training. We discuss and identify good vs. EPiC through the session as follows, and some examples would be: